Contact Us
Mount Cook Glacier Flight is an email-only site: there is no phone line and no office counter. Send a message to info@mountcookglacierflight.com and it reaches the site directly. Nothing on this site is run by an operator, and no booking is made or held here.
What To Write About
Email is read for a small set of things: a price or a fact on a flight card that looks wrong, a booking page that no longer exists, and press or partnership questions. When writing, include the flight name, what you expected and what you saw, and a return address so the reply can reach you.
- Price or fact errors on a flight card: name the flight, the figure or fact as it appears here, and what the booking page says instead.
- A booking page that no longer exists: name the tour and what happened when you clicked.
- Press or partnership questions.
What The Site Cannot Do
This site compares flights and links out. It has no access to any booking system, payment record or flight schedule, so there is a short list of things it simply cannot act on:
- Change, cancel or move a booking.
- Issue a refund or check whether a payment went through.
- Confirm a departure or say whether a flight is going ahead in the weather.
- Pass a message to a pilot or an operator.
Where To Take Booking Problems
Booking problems go to the platform where you paid. Open the confirmation email you received when you booked and use its help or contact link. The operator's own contact details, including the phone number, are on the booking page and in the booking email, so the operator can also be reached on the day if a question is about the flight itself.
The Address
Write to info@mountcookglacierflight.com. Please do not send payment details, copies of ID or booking confirmations: they are not needed to answer a question about a flight card or a link, and keeping them out of email is safer for everyone.